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Terms & Conditions

Welcome to Skinwise.
These Terms & Conditions govern your use of the Skinwise website and the purchase of products from it.

By accessing this website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the website.

Use of the Website

  • You agree to use the Skinwise website only for lawful purposes

  • You must not misuse the website, attempt unauthorised access, or interfere with its functionality

  • We reserve the right to suspend or restrict access if misuse is detected

Product Information

  • All product descriptions, ingredients, usage instructions, and pricing are provided for informational purposes

  • While we strive for accuracy, Skinwise does not guarantee that all content is error-free or complete

  • Product results may vary depending on individual skin type, lifestyle, and usage consistency

Orders & Payments

  • Orders are confirmed only after successful payment

  • Skinwise reserves the right to cancel or refuse any order due to:

    • Product unavailability

    • Pricing or technical errors

    • Suspicious or fraudulent activity

  • All payments are processed through secure, authorised payment gateways

  • Skinwise does not store your card or banking information

Pricing & Availability

  • All prices listed are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise

  • Prices and availability are subject to change without prior notice

  • Promotional offers are valid for a limited time and may have additional conditions

Shipping & Delivery

  • Shipping timelines are estimates and may vary due to external factors

  • Skinwise is not liable for delays caused by courier partners, weather conditions, or unforeseen circumstances

  • Detailed shipping terms are available on the Shipping & Delivery Policy page

Returns & Refunds

  • Refunds are governed by the 21-Day Try & Refund Policy outlined on the Return & Refund Policy page

  • Refund eligibility is subject to compliance with stated conditions, including usage consistency and proof submission

  • Skinwise reserves the right to approve or reject refund requests based on policy criteria

Intellectual Property

  • All content on the Skinwise website, including text, images, logos, designs, and graphics, is the property of Skinwise

  • Content may not be copied, reproduced, distributed, or used without prior written permission

Limitation of Liability

  • Skinwise shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website

  • Skincare products are not intended to diagnose, treat, cure, or prevent any medical condition

  • Customers are advised to perform a patch test before using any product

User Responsibilities

  • You are responsible for providing accurate and complete information while placing an order

  • Skinwise is not responsible for issues arising from incorrect delivery details or misuse of products

Privacy

  • Your personal information is handled in accordance with our Privacy Policy

  • By using our website, you consent to the collection and use of information as described therein

Governing Law & Jurisdiction

  • These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India

  • Any disputes shall be subject to the exclusive jurisdiction of the courts of India

Changes to Terms

Skinwise reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Changes will be effective immediately upon being posted on the website.

Contact Information

For return or refund-related queries, please contact:

​

Email: weareskinwise@gmail.com
Phone / WhatsApp: +91 74839 15796

Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM

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