Frequently asked questions

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 3–7 business days, depending on your location and courier partner.

You must submit: • One clear photo taken before using the product (Day 1) • One clear photo taken after 21 days of consistent usage Both photos should show the same area under similar lighting conditions.

Yes. Our 21-Day Try & Refund Policy allows you to use the product. If it does not work for your skin after 21 days of consistent use, you may request a refund.

Skinwise products can generally be used with a basic skincare routine. However, we advise avoiding the use of multiple active treatments simultaneously unless recommended by a professional.

Address changes are possible only before the order is dispatched. Please contact our support team immediately with your order ID.

Our products are formulated to suit most skin types. However, skincare results vary. We recommend performing a patch test before full use, especially if you have sensitive skin.

Results depend on skin type, concern, and consistency of usage. Most products require regular use for at least 2–3 weeks to show visible improvement